At Cheap US Modern Apparel Store, we’re committed to making your shopping experience smooth and satisfying. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping (via DHL or FedEx):
    • Delivery within 10-15 business days after dispatch
    • Flat rate of $12.95
    • Includes tracking information
  • Free Shipping (via EMS):
    • Delivery within 15-25 business days after dispatch
    • Available for orders over $50

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some Asian countries and remote areas.

Returns & Exchanges Policy

We want you to love every purchase from our modern apparel collection. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Eligibility for Returns/Exchanges

To qualify for a return or exchange:

  • Item must be in original condition – unworn, unwashed, with all tags attached
  • Must include original packaging
  • Return request must be initiated within 15 days of delivery

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on:

  • Underwear
  • Swimwear
  • Any final sale items marked as “Featured” in our menu

These exceptions are clearly marked on product pages.

How to Return or Exchange an Item

  1. Contact Us: Email our customer service at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and your Return Merchandise Authorization (RMA) number.
  3. Package Your Return: Securely pack the item(s) in original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship Your Return: Send to our returns center at:
    Cheap US Modern Apparel Store Returns
    10 Kingsgate St
    Winchester, GB CH6A 8HN

    We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
  • For exchanges, we’ll cover the cost of shipping the replacement item to you.
  • International returns may be subject to customs fees which are the customer’s responsibility.

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited back to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow additional time for the refund to appear in your account depending on your bank or payment provider

Exchange Processing

For exchanges:

  • We’ll process your exchange within 2 business days of receiving your return
  • You’ll receive a shipping confirmation email with tracking information
  • Standard shipping times apply (10-15 days for DHL/FedEx, 15-25 days for EMS)

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage/defect
  • We’ll arrange for a free return and send a replacement at no additional cost
  • If the item is out of stock, we’ll issue a full refund

Important: This policy applies only to items purchased directly from usmodernapparel.com. For items purchased through third-party retailers, please contact the retailer directly for their return policy.

Return Request Template

Copy and paste this template into your email to [email protected] to initiate your return:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Cheap US Modern Apparel Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Item(s) to return/exchange:

  • [Product Name]
  • [Size/Color]
  • [Quantity]
  • [Reason for return/exchange]

For exchanges, please specify:

Preferred replacement item:

  • [Product Name]
  • [Size/Color]

I confirm that the item(s) are unworn, unwashed, with all original tags attached and in the original packaging.

Please provide return instructions and your returns address.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Have Questions?

Our friendly customer service team is happy to help with any questions about our shipping or returns policies. Contact us at [email protected].