Welcome to US Modern Apparel’s FAQ section. Here you’ll find answers to common questions about our premium sportswear, shipping policies, returns, and more. If you can’t find what you’re looking for, our customer service team is always happy to help.

Product Questions

What types of products does US Modern Apparel offer?
We specialise in contemporary athletic wear and premium sportswear for both men and women. Our collections include apparel and accessories designed for active lifestyles, with a focus on both performance and style.
How do I know what size to order?
Each product page includes detailed size charts to help you find your perfect fit. We recommend measuring yourself and comparing with our size guide before ordering. If you’re between sizes, we suggest sizing up for a more comfortable fit.
Are your products suitable for intense workouts?
Absolutely! Our sportswear is designed to match your active lifestyle, with moisture-wicking fabrics and flexible materials that move with you during any workout.

Shipping & Delivery

Where do you ship to?
We offer global delivery to most destinations worldwide, excluding some Asian and remote regions. During checkout, you’ll be able to see if we deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
– Express Shipping (10-15 business days): £12.95 flat rate with DHL or FedEx, including full tracking
– Free Standard Shipping (15-25 business days): Free on orders over £50 via EMS partners
How long does order processing take?
All orders are processed within 1-2 business days before dispatch. You’ll receive a confirmation email with tracking information once your order ships.
Can I track my order?
Yes! All orders come with real-time tracking. Once your order ships, you’ll receive a tracking number to follow your fashion from our Winchester warehouse to your wardrobe.

Returns & Exchanges

What is your return policy?
We offer 15-day hassle-free returns if items don’t meet your expectations. Items must be unworn, in original condition with tags attached. Please contact our customer service team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping method for returns.
How long does it take to process a refund?
Once we receive your returned items, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Are there any additional fees for international orders?
No surprise fees! All customs and duties are calculated at checkout for transparent pricing before you complete your purchase.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.

Account & Customer Service

How do I create an account?
You can create an account during checkout or by visiting our account registration page. Having an account lets you save shipping preferences and receive delivery updates straight to your inbox.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page, and we’ll send you instructions to reset your password via email.
How can I contact customer service?
Our friendly customer service team is available at [email protected]. We typically respond within 24 hours to assist with any questions about shipping, products, or your order.

Still have questions? Don’t hesitate to reach out to our customer service team who will be happy to assist you with any additional queries about our premium sportswear collections and services.